Woodards Real Estate Thornbury at 764/766 High Street, Thornbury

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Phone:
+61 3 9480 1277

Address:
764/766 High Street, Thornbury, Victoria 3071

Categories:
Real estate agency  

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Reviews

• ★ ★ ★ ★ ☆

  12.01.2018

  Andrea Mattia Marcelli
  I am fairly satisfied with this real estate, so I do really feel like giving a positive review (my star-rating means: slightly better than average). I rented a one-bedroom apartment for about 2.5 years.
  
  TL;DR:
  Pros:
  1. Good timing for repairs, etc.
  2. Bond release was smooth.
  3. Fair evaluations.
  Cons:
  1. Never got an inspection in 30 months (is this a downside?)
  2. Did not address my complaints about noise.
  3. The agent who took over management from the previous one never showed up in person and became very elusive (hard to contact) at the end of the lease. Everything went smoothly in the end, but -- man -- I have never seen your face.
  [Detailed review to follow]
  
  Pros:
  1. Whenever I had an issue that was not my fault, the handyman or repairer came promptly and fixed everything at the owner's expense.
  
  2. Bond refund process was smooth and all agreements had been respected.
  
  3. Owner took responsibility for part of the furniture that got rotten over time (due to exposure to humidity: that was a consequence of putting unprotected wooden cabinets and benches near the shower area).
  
  4. They helped me dealing with cleaners and keys return even if I was overseas at the time due to work commitments.
  
  Cons:
  1. Over the past 2.5 years, I have never got an inspection. Personally, I do not have a problem with this, and maybe this happened upon direction by the owner or because my apartment was very very small. Go figure.
  
  2. My complaints about noise in the compound have never been addressed. I am almost tempted to give 3 stars instead of 4 for this reason. Basically, there was this dude who kept screaming at his partner 6 out of 7 days per week, with vocal exchanges that soon became fights. Things got worse when his family was visiting him, and his window periods of anger lasted for about 40 minutes each (usually twice a day: at 6-7.30 am and at around 5.00 pm). This was loud enough for people I was talking to over the phone to ask me if there was something going on in my room. ## Long story short, I had reasons to complain and tried to do it by the book and communicate with the agent before going for township offices or police, but to no avail.
  
  3. Close to the end of my lease, and possibly due to a change of agent, the one who was supposed to follow me suddenly became elusive, did not want to schedule an inspection prior to the termination of my tenancy... and was so hard to contact that even the cleaner complained it was very difficult to get in touch with him. Again, not a problem since everything went smoothly in the end, but hiding from the client can make people anxious at times; maybe that's a strategy, but I didn't like it.
  
  There have been other issues during my tenancy, but they were determined by the location of the property I had chosen, and not by Brace. I warmly suggest every prospective tenant does not limit herself to inspecting the property once, but also attempts to explore the surroundings to see how the neighbours behave (e.g. had I done it at night, I would have noticed the drug house opposite from me that got dealt with by the Dept. of Justice only months later -- true story).

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